Refund policy
This policy explains how refunds are handled for ZAVIX Print Shop orders. Because all apparel is made-to-order, please review our coverage terms and resolution guidelines below.
1. Print shop products
All apparel and custom garments from the ZAVIX Print Shop are crafted on demand. We do not stock mass surplus, which is why we produce items specifically for your order. Refunds and free remakes are available for genuine quality issues.
Eligible for refund or replacement
We stand behind product quality. You are covered if your item arrives with any of the following:
Items that arrive ripped, torn, or structurally damaged during transit.
Orders received with the wrong size, color, design, or mislabeled items.
Defects in fabric construction, misprints, or significant print flaws.
Non-refundable items
Due to immediate access and direct fulfillment costs, the following categories are strictly non-refundable:
Instant digital downloads and virtual assets once delivered.
Downloaded audio packs, visual kits, and 3D modeling files.
Custom design work, audio engineering sessions, and completed lab projects.
Refund process & timeline
Follow these simple steps to ensure your request is reviewed quickly.
Review the timeline
Reach out within 14 days of receiving your package delivery.
Send details and photos
Email support@zavix4.com with your order number and clear photos of the issue.
Prompt review & resolution
Our team verifies the claim within 1 to 2 business days and initiates the replacement.
Replacements policy
Eligible items will be replaced at no cost. Once your claim is confirmed, we will reprint and ship a fresh replacement directly to your original shipping address with standard tracking provided.
In circumstances where a duplicate item cannot be produced, a store credit or full original payment refund will be issued instead.
Questions or need assistance?
Contact our customer support team directly at support@zavix4.com. Please include your order number in the subject line.